Test Request & Collection of Specimen

Test Request & Collection of Specimen

 

  1. Our courier will make the routine specimen collection at least once a day (morning or afternoon) for normal working day. Please kindly inform us if you need different arrangement for routine specimen collection.
  2. Urgent Requests – We will respond immediately to urgent requests during our routine hours. Urgent specimens should be packaged in our red coloured marked as Urgent packaging specimen bags. It is ESSENTIAL to tick the urgent box on the request form and that contact details are provided for results to be telephoned ,fax or email when required. For urgent specimen collection, please phone our service line as stated above.
  3. During On-Call Hours, our laboratory will only respond to urgent tests. An extra RM 4.00 Surcharge for urgent tests will be charged per case send within On-Call Hours. If Sunday collection for non-urgent or routine tests, pre-arrangement is needed, please contact your service branch or service representative for such arrangement.
  4. Submission of requests for laboratory testing shall be accompanied by a GNOSIS request form. The Request From must be filled-in clearly (type or hand printed). Name, Sex, Age, IC number, Doctor/Clinic’s stamp & Signature and date and time of Specimen Collection are essential, Time of collection will be important for time sensitive parameters. Clinically relevant information and drugs treated would be most helpful in the interpretation of results, and for the lab to access the necessity for follow-up testing or alternative tests which are more indicative for a particular condition. Include the anatomic site o origin of specimen, where relevant.
  5. Gnosis Tests Codes should be clearly written on the Request Form to indicate the tests ordered. All phoned in verbal requests for additional test requests to be added to a written order should be followed by written confirmation as soon as possible.
  6. All specimen containers must be labelled with patient’s name and a unique numerical identifier and accompanied with the Request Form. The specimen container must be tightly capped and put into the Biological Specimen Bag and zipped it. The Request Form shall be place into the “kangaroo” pocket.
  7. Use the appropriate containers for different types of tests. Refer to Guideline for Specimen Collection & Handling and the Test List for correct containers and enough amount of sample. Specimen send in with incorrect container or improper/no labelling will be rejected.
  8. If immediate delivery of specimen to laboratory is unavailable, please keep the specimens in the suitable temperature. Refer to Guideline for Specimen Collection & Handling and the Test List for suitable specimen storage conditions. However, certain parameters like blood glucose, calcium, phosphate and electrolytes will not be accurate if performed on overnight un-separated serum or plasma. Please ensure the lab collect these specimens on the same day the blood specimen is taken.
  9. If a test is ordered that can be performed by several methodologies and the method is not specified on the Test Request Form, the test will be performed by method which generally has the greatest clinical utility or availability.
  10. An additional or follow-up test can be ordered on a previously submitted specimen, provided there is sufficient specimen volume and the specimen still useable. In some cases, the laboratory personals may consult the referral physician and suggest a further investigational/differential/confirmatory test. In any case, written verification must be provided by fill-in the Test Request Form again with appropriate note and fax or courier to the laboratory.
  11. The laboratory will accept requests for test cancellation received prior to test set-up at no charge. Cancellation requests received after test set-up cannot be honoured; the test will be performed, a report will be issued, and the client will be charged appropriately.